15 Customer Service Phrases Your Staff Should Be Using
Providing top-notch customer service isn’t just about being friendly—it’s about using the right language to create a memorable experience, boost satisfaction, and encourage repeat visits. The way your staff communicates can turn a one-time guest into a loyal regular, generate positive reviews, and even increase sales.
Every interaction, from the initial greeting to the final goodbye, shapes how customers perceive your restaurant. Whether it’s making a guest feel special, handling a complaint with professionalism, or enhancing the overall dining experience, using the right customer service phrases can make all the difference.
Here are 15 powerful customer service phrases your staff should be using daily to leave a lasting impression and keep customers coming back.
1. “Welcome in! We’re so glad you’re here.”
Why it works: Guests feel appreciated the moment they step in.
How to do it: Instead of a robotic “Hi, how many?” greet guests warmly as if welcoming a friend into your home.
📌 Pro Tip: Smile and make eye contact for maximum impact.
2. “Are you celebrating anything special today?”
Why it works: Creates a personalized experience and potential upsell opportunities.
How to do it: Ask during seating or ordering to tailor great service accordingly.
📌 Example: If it’s a birthday, offer a free dessert or a shoutout from staff.
3. “I recommend…” (Personalized Recommendations)
Why it works: Increases sales and customer confidence in their order.
How to do it: Recommend a favorite dish or drink based on what they’re in the mood for.
📌 Example: “If you like spicy, our Cajun shrimp pasta is a must-try!”
Personalizing guest interactions can significantly impact their dining experience. Learn more in Why Guest Experience Is Everything.
4. “Would you like to try our [seasonal special]?”
Why it works: Encourages guests to try new items, boosting sales.
How to do it: Train staff to highlight profitable or unique menu items.
📌 Example: “Our smoked bourbon old-fashioned is a crowd favorite—interested in trying it?”
Photo by Kyle Ryan on Unsplash
5. “Let me double-check that for you.”
Why it works: Builds trust instead of giving a vague or incorrect answer.
How to do it: If unsure about an ingredient or request, check with the kitchen before responding.
📌 Example: “I’ll confirm with the chef and be right back!”
6. “How is everything so far?”
Why it works: Opens the door for feedback before the meal is over.
How to do it: Check in after a few bites, not when the meal is nearly finished.
📌 Example: “Is everything tasting great? Let me know if you need anything!”
7. “I’ll take care of that right away.”
Why it works: Shows urgency and commitment to great service.
How to do it: Whether fixing a mistake or bringing extra napkins, act promptly.
📌 Pro Tip: Avoid saying “I’ll be right back” without action.
8. “Thank you for dining with us today!”
Why it works: Leaves a positive final impression.
How to do it: Say it genuinely and make it personal if possible.
📌 Example: “Thanks for coming in, John! Hope to see you again soon.”
9. “Would you like me to split the check?”
Why it works: Eliminates awkwardness and makes payment seamless.
How to do it: Offer it before guests request it to show attentiveness.
📌 Pro Tip: Some POS systems allow easy bill splitting—train staff to use it efficiently.
Offering convenient services enhances the dining experience. Learn more about streamlining operations in The Profitability Formula.
10. “We appreciate your feedback!”
Why it works: Encourages reviews and customer input.
How to do it: If guests mention something they loved (or didn’t), acknowledge it.
📌 Example: “That’s great to hear! Would you mind leaving a review on Google? It helps us a lot!”
11. “Here’s my name if you need anything!”
Why it works: Creates a personal connection with guests.
How to do it: Introduce yourself when taking the order or bringing the check.
📌 Example: “I’m Sarah, and I’ll be taking care of you today!”
12. “Would you like a to-go box for that?”
Why it works: Anticipates customer needs and reduces food waste.
How to do it: Offer before clearing plates instead of making guests ask.
📌 Pro Tip: If they say yes, bring the box quickly without waiting for them to request it again.
Anticipating guest needs showcases excellent service. Read more in Crafting a Seamless Guest Experience.
Photo by Robert Bye on Unsplash
13. “Can I offer you dessert or coffee?”
Why it works: Increases check size while improving the dining experience.
How to do it: Use mouth-watering descriptions to make it irresistible.
📌 Example: “Our warm chocolate lava cake is amazing—would you like to try it?”
14. “Safe travels and have a great day!”
Why it works: Ends the experience on a high note.
How to do it: Say it warmly as guests leave, especially if they mention traveling.
📌 Example: “Drive safe! We can’t wait to see you again.”
15. “We’d love to see you again!” (Encouraging Repeat Business)
Why it works: Reinforces customer loyalty.
How to do it: Let guests know about upcoming specials or loyalty programs.
📌 Example: “Join our email list for exclusive discounts next time you visit!”
Final Thoughts on Customer Service Phrases
Great service isn’t just about speed or efficiency—it’s about making every guest feel welcome, valued, and eager to return. Using the correct customer service phrases, delivered with authenticity and warmth, can turn a routine dining experience into something memorable. When your team consistently uses these phrases, you’ll not only enhance customer satisfaction but also build stronger relationships that lead to repeat business and positive word-of-mouth.
Small changes in communication can have a big impact on your restaurant’s success. Encourage your staff to incorporate these customer service phrases naturally into their interactions, and watch as they create a more inviting atmosphere, happier guests, and ultimately, higher sales.
📌 Which of these phrases does your staff already use? Are there any you’d add to the list? Share your thoughts in the comments!
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