Handling Complaints

Learn how to respond to customer complaints professionally, resolve issues quickly, and protect your reputation.

How Ownership Solves Most Guest Complaints

Discover how taking ownership turns guest complaints into loyalty. Real-world scripts, coaching tips, and service fixes that actually work.

Restaurant staff training doesn’t stop at onboarding. Learn how to handle common complaints with pre-shift talks, role-plays, and SOP updates.

Master the art of handling restaurant complaints quickly and professionally to protect your reputation.